Shipping & Return

Shipping & Returns Policy


Shipping

Shipping is free on purchases over 499 DKK.

Delivery time within Denmark is 1–2 business days. For orders placed after 12:00, the delivery time is extended by one business day.

Please note: During SALE periods (e.g., Black Friday) and around public holidays, delivery time may be up to 5 business days.

If an item cannot be delivered as stated, we will contact you within 2–4 business days.

Once your order is completed, you will receive an order confirmation, which serves as your receipt.
When your order has been shipped, you will receive a shipping confirmation with access to your order overview.

Canonté cannot be held responsible for delays caused by the carrier.

 

Returns & Right of Withdrawal

You have a 14-day return and withdrawal right for items purchased in our webshop.
Items must be unused and returned in their original packaging or box.

The return period begins on the day you receive your order.

Return shipping costs must be covered by the customer.

Create your return shipment through our return portal: https://return.shipmondo.com/canonte-retur

Please remember to include the completed withdrawal form in your package.

Refunds will be issued to the payment card used for the original purchase. Approved refunds will be processed to your original payment method within 5–10 business days.

If you have received a free gift with your purchase, please note: If you return your entire order, the free gift must also be returned. If you choose to keep the gift, the value of the gift will be deducted from the refunded amount. If the value of the gift exceeds the total value of your returned items, the refund will be withheld until the gift is returned.

You are responsible for ensuring the item is properly packed. You carry the risk for the item from the time of delivery until we have received it back.
We do not accept parcels sent cash on delivery (COD).

You cannot withdraw from your purchase simply by refusing to accept the package without clearly notifying us.

Free Gift or Similar Campaigns

If you have received a free gift with your purchase, please note: If you return your entire order, the free gift must also be returned. If you choose to keep the gift, the value of the gift will be deducted from the refunded amount. If the value of the gift exceeds the total value of your returned items, the refund will be withheld until the gift is returned.

Eligibility for Returns

  • Items can be returned within 14 days of delivery.

  • To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it.

  • Proof of purchase (order number/receipt/withdrawal form) is required.

Non-Returnable Items

Certain types of goods cannot be returned:

  • Gift cards

  • Custom or personalized products

  • Items marked as “final sale”

Return Process

  1. Create your return shipment through our return portal: https://return.shipmondo.com/canonte-retur. Please remember to include the completed withdrawal form in your package.

  2. Pack the item securely and ship it back using a trackable method.

  3. Once we receive and inspect your return, we’ll notify you about your refund status.

Refunds

  • Approved refunds will be processed to your original payment method within 5–10 business days.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Check with your bank or credit card provider—it may take additional time to post.

  • If you’ve done this and still haven’t received it, please contact us at canonteforyou@gmail.com.

Contact Us

For any questions about returns or refunds, reach out to us at: canonteforyou@gmail.com